Privacy Policy

Effective Date: [01-01-2025]

At ZOKTAR, we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our online doctor booking and consultation services.

By using our application, you agree to the collection and use of your data in accordance with this policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you sign up or book an appointment, we may collect personal details, such as your name, contact information (email, phone number), date of birth, gender, medical history, and payment details.
• Health Information: For providing consultations, we may collect your medical history, symptoms, and other health-related information that you voluntarily share with our healthcare professionals.
• Usage Data: We collect information about how you use the app, such as your login details, session duration, IP address, device type, and app features you use.
• Cookies & Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: To enable appointment booking, doctor consultations, and other healthcare services.
• To Communicate with You: To send appointment reminders, notifications, updates, and relevant health tips.
• To Improve Our App: To enhance the functionality of the app, fix bugs, and improve user experience.
• To Process Payments: To securely process payments for the services you use.
• To Comply with Legal Requirements: To comply with legal obligations and regulations in relation to healthcare services.

3. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate physical, technical, and administrative measures to protect your data. These measures include:

• Data Encryption: We encrypt sensitive information, including payment details and health data, to ensure secure transmission.
• Secure Storage: We store personal and health data in secure, encrypted databases.
• Access Control: We restrict access to your data only to authorized personnel who need it to provide services to you.
• Data Anonymization: Where possible, we anonymize personal and health data for internal research and improvement purposes.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following cases:

• With Healthcare Providers: Your health data may be shared with doctors or healthcare professionals involved in your treatment or consultation.
• With Service Providers: We may share data with trusted third-party service providers who help us operate the platform, such as payment processors, hosting providers, and analytics services.
• For Legal Compliance: We may disclose your information to law enforcement or regulatory authorities when required by law or in response to a legal request.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can request access to or corrections of the information we hold about you.
• Data Deletion: You may request that we delete your personal and health information, subject to legal and contractual obligations.
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or notifications at any time by adjusting your preferences in the app or contacting us.
• Withdraw Consent: If we rely on your consent to process certain data, you may withdraw your consent at any time by contacting us.

6. Data Retention

We retain your personal and health information only as long as necessary to provide our services and to comply with legal obligations. After this period, we securely delete or anonymize the data.

7. Third-Party Links and Services

Our app may contain links to third-party websites or services that are not owned or controlled by [App Name]. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review their privacy policies before using their services.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, data practices, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ZOKTAR Support Team
Email: [support@zoktar.com]
Phone: [7488198571]